tailsbythelake.com







Join our Newsletter!
Like us on Facebook!

Follow us on Twitter!

TESTIMONIALS

TESTIMONIALS
Utah & Leo want to thank everyone for all the nice comments they made about our store & website!

Tails by the Bay delivered my purchases faster than any other online service I've used. I will definitely shop there again.
-Helen Lopez (San Francisco, CA)

I just wanted to say that your service is excellent in every way. You variety of products is also exceptional. Too bad not all internet shopping sites are as good. In fact in my experience I don't think anyone can match you. Thanks very much, I'll be shopping with you again. -Kind regards INGRID GOLLE (France)

Just wanted to let you know how pleased we were with the order we had placed with you. It was easy,the product was of high quality and the service was outstanding. We requested 2 day deliver and sure enough we got it in 2 days. Thank you for your great business skills and the concern for your customers. We will recommend you and will do more business with you in the future. Someday hopefully we can visit your store, it would be a pleasure. Thank you again.
-Beverly Duncan (Oakley, CA)

The item I ordered was wonderful, and it shipped in half the time the order form said it would. I was very pleased with my order and will recommend this to friends!
-Melanie Eddy (Ashburn, VA)

Quality merchandise...would definitely shop with them again...they're the best!!
-Tammy Locascio (East Islip, NY)

The life jacket I bought my dog is a much better design than others I have bought, through catalogs, over the years. It gives the dog more support underneath the body. I also bought our mini Schnauzer a backpack, so she can see the world from our back. The backpack is VERY comfortable to wear, easily holds a 12 pound mini, and is very well made.
-Suzanne Robertson (Bristol, IL)

This is the first time we have ordered off the Internet and it was wonderful. Will do it again if everyone is as great as Tails By The Bay.
-Gerald Pensel (St. Louis, MO)

Excellent? - Definately.! I get the feeling that the owners are two happily married people with pets who decided to try their hand at selling products for one of their passions - dogs and cats. I have had both telephone orders and internet orders placed with them, and have been extremely satisfied with their courtesy, their answering of my questions/knowledge of their products, their return/exchange policy, and their swiftness of filling my orders. To all who may think about using Tails By The Bay, I highly recommend that you do. You will be very satisfied.
-Chris Stanke (Manitowoc, WI)

Odie is very pleased with his new fleece jacket. He has received much praise from people we pass on our daily walks as to it's style and functionality. You guys did a good job.
-Carl Preuss (Twisp, WA)

Tails By The Bay was great with my order. Even though it was a small order they let me know what my tracking number was and the date I would get my order. Even though my order was small this time I'm sure I will order from them again with a bigger order. My hats off to them!
Signed,
Rick Parry (Bolivar, NY)

I just wanted to let you know how much I like the "technical" dog coat Chris received from you the other day. Hilarious! He looks so cute in it, you could die. Those wacky Canadians: "...Technical wear for the 2.8 lb. adventure canine..." ...thanks for offering such a sweet little garment for our sweet little guy.
-Barry Lisee (Bridgehampton, NY)

Tails by the Bay's online ordering was very clear and easy to use. Nice descriptions of products and clear explanations of their policies. I'll definitely order from them again.
-Heather Nieters (White Bear Lake, MN)

My cat and I love his new donut bed! It came in great condition and it was exactly what I wanted! Thanks for offering such a great product on-line!
-Stefan Sacks (Sherman Oaks, CA)

Hi lori. I just received biz's portrait from jen. It is super fantastic! We loved it so much we put it in a prime spot. My only regret is that i did not have it done in a larger size. I had no idea it would look this great. Thanks so much for advertising in the bark magazine or i would never have discovered jen raynes' work and your great pet boutique.
Regards, Marsha (Mount Vernon, IL)

Easy website, friendy notes in the shipping box, great merchandise.
-Juliet Whitfield (Telluride, CO)

The Pet Tote Carrier arrived today and is so perfect for my Chihuahua, Sam, that I hardly can believe it! I have had small dogs for many years and never have been able to locate an over-the-shoulder carrier that was comfortable for me and the dog...Sam and I thank you for this wonderful product. I am going to tell all where to purchase it I look forward to shopping with you again. Sam says "woof-woof."
-Cynthia Vaccaro (Metairie, LA)

Excellent product, excellent service!!
-Norma Jean Gottschalk (Buford, GA)

I have used Tails By the Bay several times, and have recommended them to friends. I am always pleasantly surprised by the quality and service.
-Elizabeth Lees (New York, NY)

The people were wonderful, it was very fast (exceptional considering what I ordered was personalized), and a few of my friends have already placed orders as well! I am telling everyone about their product and service.
-Kara Collins (Saratoga Springs, NY)

Your site is a delight to navigate and your product selection is unique and upscale. I've recommended it to several of my dog/cat-lover friends.
Wags, Heidi Schmeck (Fairfield, CT)

The beds I ordered from Tails by the Bay are beautifully made and sturdy. My 3 year old and my new 10 week old puppy took to them right away! They also arrived sooner than I expected, which was a wonderful surprise!
-Stephen McIntyre (Jersey City, NJ)

I was trying to get this order to ship in time for Father's Day and it was only a few days away! They were very helpful and my order arrived in time. Thank you!
-Suzy Cheney (Gulf Breeze, FL)

In the past, I have been involved in a customer support and satifaction area and so am very conscious of the level of service I receive from retailers. When placing the order, they were very helpful. Later when I had some questions on my order and they responded promptly both to phone and e-mail inquires. I would definitly recommend Tails By The Bay.
-Sheila Comerford (Carlisle, MA)

Your site rocks!
-Elizabeth & Cricky Long (Los Angeles, CA)

Love love love this site!!! I about died when I saw this costume (Hotdog outfit for Dachshunds). I called my husband and was laughing so hard I coudn't speak! Thank you!
-Marlis & Jed Bruns, San Francisco, CA

Today, my new puppy Nelson arrived. Well, we had quite a fiasco with all of Nelson new things, since they were delivered to another house {the ups mans fault, not Tails by the bay of course). The people who got the box {who don't live that far from me) decided that they liked the merchandise so much they decided to keep it for their dog. If Lori hadn't followed through as quickly as she did on my shipment the dog who lives in that house would have been using my puppies things forever!!! Lori was busy preparing to ship me a duplicate order so that Nelson would have toys when he arrived & she found out who received the merchandise and made arrangements for the people to "send it back" Thanks for discovering the loss of the carton via your tracking follow thru and now the doggie product theif has been caught.
Gail Levy, Marietta, GA

Secure ShoppingAccepted Credit Cards
Copyright © 1999 - 2015 Tails by the Lake™ All Rights Reserved.
Dog and cat supplies for people who love their pets. A unique pet specialty shop.